
FAQ
How we work, what we cover, how pricing and contracts are set up, and what happens on the ground. If your question is not here, ask us directly.
Still deciding?
Send the service, destination, rough dates and group size. You hear back the same business day.
We are the team on the ground. We source and inspect venues, contract the transport, guides, dining and experiences, build the schedule, and run the programme while your group is here. You deal with one company instead of a dozen vendors.
Oʻahu, Maui, Hawaiʻi Island and Kauaʻi. Our team is based in Honolulu, and multi-island programmes run under one contract, with inter-island flights booked as group blocks and manifests kept current.
From small private groups and leadership teams to programmes of around 250 people. Tell us your numbers and we will tell you honestly what works on each island, especially where large-vehicle inventory is limited.
Luxury and bespoke travel, corporate travel and executive services, and retreats, incentives and events: offsites, President's Club and incentive trips, kickoffs, conference ground programmes, milestone celebrations and group travel.
As early as you can, particularly for large groups, peak dates and the neighbor islands, where hotels, coaches and park reservations go first. Shorter timelines are often possible. Send your dates and we will tell you what is realistic.
The same business day, with any questions we need answered. An itemised proposal usually follows within a few business days of our first conversation.
Line by line. Transport, venues, dining, staffing and our fee are priced separately, with no bundled day rates, so you can remove or change a line without reopening the whole programme.
Vohana LLC. You sign one agreement for the whole programme. Insurance certificates, tax forms and our registrations arrive with the first draft, so procurement has what it needs from the start.
Vohana LLC is a registered Hawaiʻi travel agency and activity desk; the registration numbers are on our contact page and at the foot of every page. Every ground operator we use carries its own operating authority and insurance and names Vohana LLC as additional insured.
Changes are made line by line in the itemised plan, and nothing locks until you approve the written run of show. Deposits, payment schedule and cancellation terms are set out in your agreement before anything is booked. After the programme you receive a reconciliation showing what changed and why.
Yes. A named Vohana lead is responsible for each movement, and a decision-maker is reachable on Hawaiʻi time for the whole programme, so the late-night call never has to come to you.
Yes. We contract ground services in our own name and inspect venues in person. We are the operator and the accountable party, not a referral service.
Yes. Cultural visits, lei making, hula, ʻoli and the history of a place are arranged through practitioners and families who hold those stories, with the right introductions and never rushed.
Yes. Dietary needs are tracked from the first manifest to the last plate, and accessibility is planned into every movement, venue and vehicle from the start rather than fixed on the day.
Yes. You stay the advisor of record and your client stays yours. We run the ground in Hawaiʻi and your client hears from us only where you want them to.
Commission is paid to your host agency or consortium within 14 days of the trip ending. Terms are confirmed in writing before the first booking.

Let's talk
Tell us what you have in mind. You hear back the same business day.