Services
Staffing and on-site management
A program in Hawaiʻi can span islands, venues and dozens of suppliers. We run it from one operations post, with a named lead on Hawaiʻi time for the whole program.
A named program lead
On Hawaiʻi time.
One operations post
Radios, manifests, live schedule.
Hospitality desks
At each hotel.
Contingency plans
Set before arrival.
What we handle
Your team on the ground.
Hospitality desks
A staffed desk at the hotel for questions, changes and sign-ups.
Greeters and transfer captains
Familiar faces at the airport and at pickups.
Event staff
Registration, directions, bus loading and green rooms.
Operations post
Radios, manifests and the live schedule in one room.
VIP handling
Principals and speakers looked after by someone who knows their schedule.
Contingency planning
Weather, flight changes and the unexpected, planned for before arrival.
Where programs go wrong
The usual problems, and how we handle them.
The problem
No one on the ground when plans change.
How we handle it
A named program lead on Hawaiʻi time, and a named lead for each movement.
The problem
Your own team stretched across too many jobs.
How we handle it
We staff the desks, greeters and event roles, and agree with your team who handles what.
The problem
Weather or flight disruption with no plan.
How we handle it
Contingencies are set before arrival, with communication channels agreed in advance.
The problem
Suppliers no one can hold accountable.
How we handle it
We contract ground operators ourselves and require each to carry its own insurance.
In pictures
Questions
What planners ask us.
Anything else, ask us directly. We aim to reply the same business day.
Who is our contact on the ground?
A named program lead for the whole program, plus a named lead for each movement.
What happens if a storm is forecast?
We follow official advisories, coordinate with hotels and suppliers, and keep you informed through the channels agreed before arrival.
Are your suppliers insured?
We require the ground operators we contract to carry their own insurance.
Can you run a hospitality desk at more than one hotel?
Yes. In a split program each hotel can have its own desk, with hours set around the agenda.
Will you work alongside our own staff?
Yes. We brief your team before arrival and agree who handles what, so guests see one team. Tell us how your team is set up.
Also on the island
Everything else we arrange.
Event design & production
One idea, carried from the first sketch to the last cue.
Transportation
Every movement planned, timed and led.
Dining experiences
The table is where a group becomes a group.
Activities & charters
Time on the island, not just in the hotel.
Hawaiian culture & mālama
Learn the place, and leave it better.
Hotels & private estates
The right rooms, on the right terms.
Let's talk
Tell us what you have in mind.
Service, island, rough dates and group size are enough to start. We aim to reply the same business day.